Careers
Job Title: Customer Care Manager
JEN INTERNET is among the leading players in the internet industry, committed to delivering exceptional service and innovative solutions to our clients. We are seeking a dynamic and experienced Customer Care Manager to lead our customer service team and ensure a world-class client experience.
Responsibilities:
- Lead, mentor, and develop the customer care team to deliver excellent service.
- Monitor customer interactions to ensure adherence to service quality standards.
- Develop and implement customer care policies, procedures, and service recovery strategies.
- Analyze customer feedback, identify trends, and recommend improvements.
- Collaborate with other departments to resolve customer issues promptly.
- Manage escalated customer complaints with professionalism and empathy.
- Prepare and present regular reports on customer satisfaction and service performance.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field (Master’s degree is an added advantage).
- Minimum 5 years’ experience in customer service management, preferably in the Telecom industry.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Proficiency in CRM systems and MS Office applications.
- Customer-focused mindset with a track record of delivering service excellence.
How to Apply:
Interested candidates should send their CV and cover letter to hr@jeninternet.co.ug or use form below with the subject line:
“Application – Customer Care Manager” by 20th August 2025.
Deadline:
20th August 2025